Who we are and how we do business

Our knowledge and ability to share that knowledge is at the core of who Lighthouse IG is and what this business is about. We take pride in ensuring that the advice we provide you is measured and informed so that you can get the best answer to your question, including being honest where we do not know the answer and can either help find it out or learn about it with you. At all times we will endeavor to ensure that;

• Advice is clear, concise, honest and relevant

• Documentation is tailored for its audience

• Trust is earned and maintained

• Work is completed to the best quality

We don’t, however, claim to be perfect. To this end we will always seek feedback from my clients and indeed the wider profession. We firmly believe that we are all continually growing and to help ensure we keep up my knowledge and usefulness the feedback we receive (which you provide) will be invaluable.

Please see below about how you can give feedback at any time. 

We firmly believe in working in a safe and secure environment. Where we are working ‘on premises’ we commit to, as part of our agreement terms, following your health and safety standards and practices. 

Where you come to our offices, we have our own Health & Safety standards which we will walk you through, as well as those of Vision Offices where we are based.

In order for us to support any client we will need to know certain things and will ask probing questions where appropriate. It is likely therefore that we will be exposed to information that wouldn’t normally be in the public domain.

Client trust and confidentiality is therefore of key importance in how we work with and support you. All reasonable steps will be taken to ensuring that anything you provide to us is kept confidential. Once a matter is resolved, we will mutually agree what information and records will be kept with you and which ones must remain with me so that we keep as little of your confidential information as we possibly can.

You can find details of what personal data is collected and used by us on our information handling page. 

As a small business, we expect and appreciate a degree of financial promptness and respect.

Holding deposits: When we have agreed a piece of work, depending on the value, we may issue a 25% deposit paid up front.

Payment Terms: Whether it be this or another piece of work we will outline payment terms (usually payment is 30 days from date of invoice) and we can resolve any queries. We do, however, expect and appreciate those payment terms to be honoured and expect to be updated with any issues.

Non-Payment: Non-compliance with payment terms may result in me taking further action, terminating a contract in place or reconsidering any future working relationship.

Paying you: Where we owe you money, we will honour any terms mutually agreed and highlight any issues as quickly as possible. 

Tax Transparency

Corporation Tax: Lighthouse IG Ltd is registered in England and Wales and subject to the Tax requirements of both nations accordingly. We do not engage in any tax ‘avoidance’ or ‘efficiency’ schemes and my accounts are checked and managed by Thompson Reid, a reputable accounting firm.  

VAT: Lighthouse IG is registered for VAT from the 1st October 2021 under reference 389 2166 58. 

We will not tolerate any forms of modern slavery and exploitation of people’s time and capacity to do work. Any and all work completed for Lighthouse IG will be fair and remunerated at a mutually agreed rate. Our suppliers have also signed such a commitment to ensure that in no part of our supply chain a human being is exploited. 

Want to learn more? Why not check out the Modern Slavery Helpline website for advice and guidance on how your organisation can help remove modern day slavery. 

Where training is being delivered, unless agreed separately if less than 6 people show up, we reserve the right to cancel the training and invoice for at least half the amount of the original cost.

If we are due to come on site and you need to cancel or delay for whatever reason, please let me know with at least 24 hours’ notice. If we are informed with less than 24 hours’ notice, we reserve the right to issue a charge.

If we are due to come on site and we need to cancel or delay for whatever reason, unless negotiated separately, at least 24 hours’ notice will be given and no charge for our time will be issued (at least for cancellations).

These terms to not change anything directly agreed with a client in our service terms. 

Lighthouse IG was setup to be a 21st Century operation. Therefore we believe that it can help protect the environment and ensure that its carbon footprint is either non-existent or ‘neutral’. We have put the following things in place to help keep Lighthouse IG green. We are always looking for more ways to reduce its carbon footprint further, so for any suggestions that you might have (that work) please do get in touch!

Use of ‘green technology’:

We use Cloud-Tree Ltd for IT hosting and Maintenance. They are a UK based local company that is run entirely on renewable energy and shares our commitment to green ways of working. You can find out more information on them at www.cloud-tree.co.uk.

Energy use, paper and recycling:

The registered office for Lighthouse IG is in Tiptree, but our ‘working office’ is based in Chelmsford in shared offices with full energy and recycling certifications in place. Any materials used for the benefit of Lighthouse IG are recycled accordingly, paper copies of documents are avoided where we can and any copies are securely destroyed or recycled if we can. 

Travel and vehicles:

Where we can, we prefer to work remotely with clients using the various tools available via Microsoft 365 and others. However, where this is just not possible or practical, then we will always seek to travel via the most efficient and cost effective route possible favouring public transport. Car travel for business purposes is avoided as much as possible but may be unavoidable based on where you are based. All company vehicles are electric vehicles.

Food standards:

The food we eat is a key part to supporting the environment. To this end, fish is off the menu for any and all Lighthouse IG events and vegetable and/or plant based alternatives are sought wherever possible. 

For more information on how you can use food to help the environment, check out this guidance from Greenpeace. 

Working with others:

Where we can we look to work with partners that share our ‘green’ approach. Where this is not possible, we look to educate and influence where we can.

Our first priority is to run the business. However, where income and profit allows, we will use that profit to give back to local causes that align with our values. To date, we have donated to Cancer Research UK & CHESS (the homelessness charity in Chelmsford).

We will also support professional community initiatives and therefore act as Patron for the IRMS New Professionals Award and sponsor a specific player for the Coventry Crosshairs Inclusive Rugby Team.

Here you can find the various things you need be aware of when using this website, downloading content and clicking through to third party content and sites.

This website is owned and operated by Lighthouse IG Ltd.

All of the content of this website is intended for your general information. It is not to be treated as legal or professional advice and should not be used as such.

The content of our website (including but not limited to text, images, videos, photographs, logos) is the intellectual property of us or our partners. You should seek written consent from us for any use other than for your personal purposes.  You are not permitted to process content, including but not limited to display, copy, print, sell or download.

Some website content contains links to third-party websites which we consider to be of interest to you. We are not to be held legally responsible for any damage incurred in following those links. We do not recommend, endorse or certify their services and/or products. Following such links is at your own risk.

You can find details of what personal data is collected through the website and information on cookies on our information handling page. 

Please read this before downloading anything from our website. 

Lighthouse IG Ltd is not a firm of solicitors or connected in any way with the courts. We are not regulated by the SRA.

Lighthouse IG Ltd are not in any way providing legal advice or creating any kind of retainer with you.

We recommend seeking appropriate legal advice. This should be taken from a qualified solicitor, before taking or refraining from taking any action.

The information and opinions we provide do not address your individual requirements and are for informational purposes only. They do not constitute any form of legal advice and should not be relied on or treated as a substitute for specific advice relevant to particular circumstances. This is not intended to be relied upon by you in making (or refraining from making) any specific decisions.

Lighthouse IG Ltd accept no responsibility for any errors, omissions or misleading statements on this website. Nor for any loss which may arise from reliance on materials contained on this website.

Certain parts of this site may link to external Internet sites. Other external Internet sites may link to this website. Lighthouse IG Ltd is not responsible for the content of any external Internet sites.

You agree that under no circumstances Records Lighthouse IG Ltd will be held liable for any direct, indirect, incidental or other type loss or injury resulting from your use, or downloading of any content on our site.

We accept no liability for virus contamination of your systems as a result of using this site.

The key to building a lasting and trustful relationship is communication. If there is ever a problem that has come up, we encourage  clients and partners to speak openly and up front about it with me. No problem is too big or too complex that we cannot agree a resolution in whatever shape that may take.

We will always do what we can to keep in touch and see how you are getting on but if you haven’t heard from us in a while do always feel free to say hi and offer a gin. If we’ve not been in touch, we may need one! You can reach us via;

• hello@lighthouseig.com

• Contact page on this website

And of course, if you want to donate a cheque for £1million for no reason at all then you are very welcome. We may even buy you a gin (or 2)!